FERBILUX PRIVACY

Privacy Policy

Last updated: September 17, 2026

This Privacy Policy explains how FERBILUX may collect, use, store, and protect information when you visit or use our Shopify-powered online store, create an account, contact us, or place an order. The information collected depends on the features you use and the choices you make.

Information we collect

We may collect information you provide directly, information generated when you use the website, and information needed to operate the online store.

Information customers provide when ordering

When you place an order, Shopify and the services used to operate our store may collect details needed to process and fulfill it, such as your name, billing and shipping details, email address, telephone number if provided, order contents, and information connected with the order. You may also provide account details if you create or use a customer account.

Payment processing

Payments are handled through the payment methods and payment service providers made available at Shopify checkout. Payment service providers may process payment and transaction information under their own privacy notices. FERBILUX does not need to receive or store complete payment-card details when those details are handled directly by a payment service provider.

Cookies and website usage

The store may use cookies and similar technologies to keep the site working, remember preferences, support shopping-cart and checkout functions, maintain account sessions, help prevent fraud and misuse, and understand website usage. Shopify and other enabled store services may set cookies required for their operation. Your browser may allow you to control or block cookies, but some store functions may not work correctly without necessary cookies.

Shopify store functionality

Shopify supports product browsing, shopping-cart functions, checkout, order processing, customer accounts, and related store administration. Information created through these functions may be stored or processed by Shopify and by service providers needed to operate the selected feature.

Contact forms

If you contact FERBILUX through a contact form or email, we may receive the information you submit, such as your name, email address, message, and any other information you choose to include. Please do not submit sensitive information unless it is necessary for your enquiry.

How information is used

Information may be used to operate and maintain the store, process and fulfill orders, provide customer service, respond to enquiries, communicate about orders or store matters, prevent misuse, maintain security, improve store functionality, and meet applicable legal or operational requirements.

Service providers

FERBILUX may use service providers that help operate the store, communications, hosting, payment processing, security, analytics, delivery, or other requested services. Providers receive information as needed for the services they provide and may process it under their own terms and privacy notices. The specific providers involved can depend on the features you use and the payment or communication options selected.

Data retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer service, accounting, security, dispute handling, and legal or operational requirements. Retention periods may vary by the type of information and the feature used.

Customer privacy rights

You may contact FERBILUX to ask about personal information associated with your interactions with the store, request correction of inaccurate information, or ask about deletion where applicable. Some information may need to be retained for order records, security, legal, or other legitimate operational reasons. Requests will be considered in light of applicable requirements and the information needed to verify and process them.

Data security

FERBILUX uses reasonable technical and organizational measures intended to protect information from unauthorized access, alteration, disclosure, or destruction. No online service can guarantee absolute security, so please use care when submitting information and protect any account credentials.

Children's privacy

The store is not intended for children to provide personal information independently. We do not knowingly request personal information from children. If you believe a child has submitted personal information, please contact FERBILUX so the matter can be reviewed.

Your privacy choices

Depending on where you live, you may have additional rights relating to targeted advertising, the sale or sharing of personal information, or similar activities. Where applicable, use our Your Privacy Choices page to submit an opt-out request.

Changes to this policy

FERBILUX may update this Privacy Policy when the store, features, processing practices, or applicable requirements change. The updated version will be posted on this page with a revised update date.